How we collect and store information depends on the websites you visit, the activities in which you participate, interactions that you do with smart home devices, and the Services you use in the home. Several categories of information are collected from you, as described below.
Information You Provide
We may collect information about you during your use of the Services, including your name, number and demographic of the residents in the home, resident’s preferences, username, password, email address, postal address, phone number, mobile phone number, payment information, device model and serial number, and other information you provide or post on our Services or allow us to access when you do certain things, such as:
Please be careful and responsible whenever you are online and whenever you are using our Services. Should you choose to voluntarily disclose information through the Services, such as via our blogs or public forums, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties.
When you use the Services, there is some information that we collect automatically, as discussed in this section.
Device Usage and Analytics Information.
We may automatically collect certain information about the computer or devices (including mobile devices and hardware in the smart homes) you use to access the Services. As described further below, we may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
Website Data. When you use our websites, we may collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Services, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services and upload or post content, error logs, and other similar information.
Mobile Device Data. When you access the Services via a mobile device, we may collect information such as geolocation information (as described in the next section below), unique device identifiers (e.g., a UDID or IDFA on Apple devices like the iPhone, and iPad) and other information about your mobile phone or other mobile device(s), such as operating system, version, and time spent in different parts of our mobile app and other apps on your phone.
Desktop Software Applications. Our desktop software and cloud storage services may automatically send data about usage of the service or the software when it connects to the Internet. This information will include information about your computer such as operating system, technical specifications, IP address, and data related to your use of the service or the software on the computer, e.g., number of installs and downloads, screens visited, screen resolution selected, video recording mode, features used, and other similar information. We monitor customer software usage to help us develop the design and layout of the software and to improve the content to better match the interests of our users.
Video and Audio Data. As part of the Caspar service, the smart home software records video and audio from the home, and streams it onto your mobile device via the Caspar app. All data files from your video and audio are only visible by you unless you explicitly provide permission for Caspar to review them. Caspar only streams audio to your device or stores audio in the cloud when an authorized user at your site explicitly grants permission via the app or verbally calls Caspar for Smart Home Service.
Smart Hardware Data. When you use smart home hardware and our mobile apps, we collect certain analytics information about your use of these services (such as features, log files, and support requests and results). We collect and use most of this information solely in anonymous and aggregate form, but maintain log files in identifiable form for a period of time for troubleshooting and other purposes. This information helps us improve our products and services, troubleshoot bugs, and analyze device errors. .
Voice Search and Recordings. When you use Caspar’s voice search capabilities to ask questions of the app, we will not store any of the audio recordings in our database. We use a third-party speech recognition voice service provider to assist in providing this service to you. We do not pass through any identifying information to this third-party.
When you install our mobile app, you will be asked to grant access to your mobile device’s geolocation data. If you grant such permission, we may collect information about your precise geolocation information (i.e., your real-time geographic location), and may use that information to customize the Services with location-based information and features. If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you can refuse to grant access to the app; however, this will impact the features we can offer you.
Cookies and Other Electronic Technologies.
We may also use local shared objects (also known as “Flash cookies”) to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. Please see the Adobe website for comprehensive information on how to delete or disable Flash cookies.
Information from Third Parties
Anonymous or De-Identified Data
We use the information that we collect in order to:
We may use third-party web analytics services on our Services, such as those of Google Analytics. These service providers use the sort of technology described in the Automatically-Collected Information section above to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to online marketing, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on by clicking here.
Tailored Online Marketing.
When using a mobile application you may also receive tailored in-application marketing content. Each operating system, iOS for Apple devices, Android for Android devices and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application marketing content. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application marketing. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator.
California Do Not Track Disclosure.
We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes, and that is why we provide above the NAI “Consumer Opt-out” link, DAA opt-out link, and Google opt-out link. However, we do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions.
You may email us to correct or change any information by using the contact information below in Section 11.
We will retain your personal information for as long as your account is active or as needed to provide you with the Services or any information you have requested. If you wish to cancel your account or request that we no longer use your information, contact us using the information below. After you cancel your account, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. All video recordings are automatically deleted after 30 days and at that point cannot be retrieved.
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
The Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites.
The Services are aimed at a general audience and are not directed to children under 13. Our data collection and use practices adhere to the United States Children’s Online Privacy Protection Act (COPPA). We will not knowingly collect personal information directly from children under 13 years old without parental consent. If we become aware that we have collected personal information directly from a child under 13 years old (without the necessary parental consent), we will delete the personal information provided by the child.
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. As explained above, Caspar does not share personal information with third parties for their own marketing purposes.